Taking the “Cuss” Out of Customer Service
Customer service is much more than taking care of warranty issues. It is about creating an enjoyable and profitable relationship with the client before, during, and after construction.
 
Contracts & Change Orders
A well constructed and crafted construction agreement can mean the difference between success and failure. Understanding different types of agreements, how they work, and their essential components will help builders stay out of trouble and lead to satisfied clients. Change orders during construction can lead to additional profits or additional headaches. Managing the client through the selection and change order process does not have to be painful and this seminar will show builders how to do it.
 
Instructor: Tom Stephani
First and foremost, Tom Stephani is a small volume / custom home builder.  His company builds custom homes & traditional neighborhood infill projects. He also develops commercial & residential land and constructs light commercial projects.
He is an internationally recognized speaker, trainer and consultant on issues relating to the residential construction industry.  Tom draws on his 35 plus years of industry experience to give “meat and potatoes” presentations designed to improve the bottom line of small volume and custom builders as well as Remodelers.  He speaks regularly at the International Builders Show, Custom Builder Symposium, State and regional conventions, industry shows, and HBA’s & BIA’s.  His presentations have been consistently rated as “Best of the Show” by those in attendance.  Humor and a practical approach based on personal experience are hallmarks of Tom’s presentation style.
 
This program will have very limited capacity.  Please make your plans to attend today. Snack Sponsor - First American Home Warranty